On 7/10/2017 in the early evening (around 5 PM), we discovered very soft and saturated ground in our front yard. I suspected a water main leak so we placed a call to our water line warranty company. They referred us to Moon Valley Plumbing and Rooter.
Despite being after hours, I received a call less than two hours later from a staff member. They advised me that a plumber would be out first thing the next morning to investigate the leak.
Travis Jr and Cole showed up, as promised, at 8 AM sharp. Within minutes, they had discovered the source of the leak. It turns out it was a “tee” off the main that goes to our irrigation system which was, unfortunately, not covered by our warranty.
Despite being a warranty call that wasn’t covered, Travis Jr gave us a *very fair estimate* for the work to be done and we proceeded with the repair. We also had him do a rebuild of the riser and replace the pressure reducing valve.
A couple of hours later, the work was finished. The guys cleaned up their work site and fixed the landscaping so it looked as if they hadn’t even been there!
We were very impressed with the professionalism exhibited by Travis Jr and Cole and we will definitely use Moon Valley Plumbing and Rooter in the future for any of our plumbing needs.
Thanks guys!
